Please read this carefully before purchasing a software package from Roosevelt Software.
You may request a full refund within 72 hours of purchase, provided that implementation and configuration work has not yet begun. After 72 hours, or once implementation has started, all sales are final and non-refundable.
Roosevelt Software sells software packages that combine licensed platform access with hands-on configuration, setup, and onboarding. Because delivery begins quickly and involves dedicated work on your behalf, all sales are final except as described in the 72-hour window below.
A full refund is available only when both of the following are true:
Once configuration begins — whether that is provisioning your storefront, connecting your domain, building marketing workflows, or setting up AI tools — the work is considered underway and the purchase becomes non-refundable, even if the 72-hour period has not elapsed.
Beyond the 72-hour window, or once implementation has begun, package fees are non-refundable. Partial-use, change-of-mind, and unused-feature refunds are not offered.
A non-refundable policy does not mean you're on your own. If a delivered component of your package does not work as described, we will repair, reconfigure, or re-deliver that component at no additional charge during your support window. This is a make-it-right commitment to the functionality we deliver — it is not a money-back guarantee, and it does not extend the 72-hour refund window.
To request a refund within the 72-hour window, contact us as early as possible:
Include your name, the email used at purchase, and your order details. Approved refunds are returned to the original payment method; processing time depends on your bank or card issuer.
Roosevelt Software provides business software and setup services. We do not guarantee any particular level of sales, revenue, or business results, and no such outcome is a condition of this policy.
Questions about this policy? Reach us at joe.arnold@roosevelt-software.com or (206) 347-0893.